An auto parts chain has been shutting down, and its closure isn’t the only casualty of an auto industry that has struggled for years to find new ways to keep its customers happy.
The Wall St. Journal spoke to three of the chain’s former employees and others who work in the industry who spoke of an unfulfilled promise made to the workers that if you’re an auto parts company, you’re going to get the job done.
“The promises that the CEO and the management of the company made to their employees were that they would get the jobs done,” said one former employee.
After six months of the promises disappearing, employees said they felt let down by the chain.
In early November, the company shuttered its doors.
One former employee said the store had lost almost half its workforce.
The former employee declined to speak to the Journal, citing his ongoing legal and privacy obligations, but said the chain was “the worst chain in the world.”
“There are people out there who do not work for a living.
They are not getting a living,” the former employee told the Journal.
“They are living off the system.”
In a statement, Broadway Auto Parts said it was “deeply saddened” by the store’s closure.
A spokesperson for the company said it is committed to providing a “quality auto repair and service to its customers and employees.”